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In a remarkable display of excellence and recognition in the banking industry, Equity Bank and KCB Bank emerged as top winners at the prestigious Think Business Banking Awards 2023.
The event celebrated the achievements and contributions of leading banks in Kenya, showcasing their commitment to innovation, customer satisfaction, and sustainable growth.
Both Equity Bank and KCB secured multiple awards, solidifying their positions as industry leaders. Equity Bank, a true powerhouse in the Kenyan banking landscape, once again reigned supreme at the Think Business Banking Awards.
The bank claimed an astounding twelve awards, including the prestigious title of Overall Best Bank in Kenya for an unprecedented 12th consecutive year.
This remarkable achievement reflects Equity Bank’s unwavering commitment to sustainable financial practices and its position as an industry leader.
The awards for Equity Bank spanned numerous categories, demonstrating its exceptional performance across various sectors.
The lender secured top positions in categories such as Mobile Banking, Customer Centricity, Digital Banking, Retail Banking, Trade Finance, Agriculture and Livestock Financing, SME Banking, Agency Banking, Product Marketing, and Internet Banking.
Additionally, Equity Bank received a Special Judges Award for Product Innovation, specifically for its contribution to championing clean energy access through the Equity Group Foundation.
Gerald Warui, the Managing Director of Equity Bank Kenya, expressed gratitude for the unwavering support of the bank’s members and highlighted their partnership and support in creating wealth and expanding opportunities.
“We invite our members to join us in celebrating the sweat of their unwavering support and the heritage of self-determination to seek dignity, the transformation of lives and the expansion of opportunities to create wealth. We trust the win will inspire our people to appreciate the possibility of dreams coming true and relentlessly pursue their ambitions while counting on our partnership and support,” said Warui
KCB Bank Kenya, together with the National Bank of Kenya (NBK), which is a subsidiary of KCB Group, clinched an impressive total of seven awards at the Think Business Banking Awards 2023.
KCB Bank was honoured with the title of Best Bank in Sustainable Corporate Social Responsibility, highlighting its dedication to creating a positive impact on society.
Furthermore, KCB Bank secured the first runners-up position in the Best Bank in Digital Banking, Retail Banking, and Customer Satisfaction categories, underscoring its commitment to delivering exceptional banking experiences for its customers.
Mrs. Annastacia Kimtai, the Managing Director of KCB Bank Kenya, expressed her delight at the recognition, stating that the awards are a testament to the bank’s unwavering support for inclusive growth across all customer segments.
“We are delighted about this recognition as it complements our deliberate efforts to elevate support towards embedding customer-centric initiatives to deliver tailored financial solutions to our customers,” Annastacia said.
The Think Business Banking Awards is an annual event that recognizes outstanding organizations in the banking industry in Kenya.
It serves as a platform to acknowledge banks that excel in providing exemplary financial services and demonstrate a commitment to innovation, customer satisfaction, and sustainable excellence.
The awards are based on a comprehensive analysis of institutional value, quantitative and qualitative metrics, and customer value.
Michael Mutiga, the Chief Judge of the Think Business Banking Awards, highlighted the impressive submissions from banks, showcasing the industry’s continuous excitement and commitment to innovation.
“The submissions reflect the continuous excitement Banks have for their business and achievements. It also demonstrates the industry’s commitment to innovate and transform the way financial institutions and banks meet their customers’ needs,” said Mr Mutiga.
2023 Think Business Awards Winners (Banking Industry)
Overall Best Bank in Kenya
Equity Bank
ESG Factors
1. Equity Bank
2. National Bank of Kenya
3. Gulf African Bank
Most Efficient Bank
1. Bank of India
2. Bank of Baroda
3. Citi Bank
Best Bank in Customer Satisfaction
1. Bank of India
2. KCB Bank
3. I&M Bank
Best Bank in Mobile Banking
1. Equity Bank
2. Standard Chartered Bank
3. ABC Bank
Most Customer Centric Bank
1. Equity Bank
2. National Bank of Kenya
3. I&M Bank
Best Bank in Tier 1
1. Equity Bank
2. I&M Bank
3. Standard Chartered
Best Bank in Tier 2
1. Citi Bank
2. Bank of India
3. Bank of Baroda
Best Bank in Tier 3
1. Gulf African Bank
2. Habib A.G Zurich
3. Victoria Commercial Bank
Best Bank in Tier 4
1. Paramount Bank
2. Middle East Bank
3. Guardian Bank
Special Judges Award for Product Innovation
Equity Bank (Clean Energy Access at Institutional and Household Level)
Lifetime Achievement Award in Banking
Isaac Awuondo (Chairman NCBA)
Chief Executive Officer of the Year
Martin Mugambi – Citi Bank
Corporate Banker of the Year
Birju Sanghrajka
Outstanding Young Banker of the Year
Catherine Ndunge – Sidian Bank
Best Bank in Digital Banking
1. Equity Bank
2. KCB
3. Sidian Bank
Best Bank in Sustainable Corporate Social Responsibility
1. KCB
2. Equity Bank
3. Bank of Baroda
Best Bank in Corporate Banking
1. Citi Bank
2. Equity Bank
3. Standard Chartered
Best Bank in Retail Banking
1. Equity Bank
2. KCB
3. ABSA
Best Bank in Trade Finance
1. Equity Bank
2. Citi Bank
3. ABSA Bank
Best Bank in Agriculture and Livestock Financing
1. Equity Bank
2. Sidian Bank
3. National Bank of Kenya
Best Bank in Asset Financing
1. ABSA Bank
2. Equity Bank
3. Bank of India
Best Bank in Mortgage Financing
1. Gulf African Bank
2. Bank of India
3. Equity Bank
Best Bank in SME Banking
1. Equity Bank
2. Bank of India
3. I&M Bank
Best Bank in Product Marketing
1. Equity Bank
2. Bank of India
Best Bank in Product Innovation
1. Citi Bank
2. Equity Bank
3. ABSA Bank
Best Bank in Agency Banking
1. Equity Bank
2. ABSA Bank
Best Bank in Internet Banking
1. Equity Bank
2. Citi Bank
3. Victoria Commercial Bank & ABC Bank
