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OPPO, a leading global smart device brand manufacturer, has recently opened its biggest customer experience shop in the region.
Located at Emperor Plaza, Koinange Street in Nairobi, the new shop offers access to product services, repairs, and user guides on OPPO’s broad range of audio, mobile, and computing products.
Customers who visit the experience shop will have the opportunity to engage in top-level, one-on-one consultation with OPPO’s technicians on their repairs, reducing phone repair wait time to under an hour with genuine OPPO spare parts and warranties.
Moreover, buyers will be able to receive on-the-spot software updates as well as guidance on how to make the most of OPPO’s smart ecosystem by leveraging the company’s various products, accessories, and services.
The OPPO Customer Experience Shop also enables consumers to experience one-on-one interaction with various phone models of OPPO’s product line that cater to a wide variety of mobile phone users such as social media users, business users, and mobile photography enthusiasts, among others.
“The opening of this customer experience shop and addition of OPPO Pad Air into OPPO Kenya’s product line, continues to reaffirm OPPO’s commitment to the Kenyan Market as we seek to revolutionize customer experience for all our users,” said Fredrique Achieng, PR Manager OPPO Kenya.
In addition to the opening of the customer experience shop, OPPO Kenya is introducing OPPO Pad Air in the Kenyan Market for the first time. Customers who visit the shop will get to experience the unmatched computing experience of the OPPO Pad Air.
With the 6.94mm ultra-slim body and weighing 440g, the OPPO Pad Air tablet makes it graceful to carry around. Powered by the Qualcomm Snapdragon 680 mobile platform, OPPO Pad Air has a 10.36-inch 2K display with quad speakers supporting Dolby Atmos and comes equipped with the new ColorOS for Pad system.
The OPPO Customer Experience Shop is open from 9:00 AM to 6:00 PM Monday to Saturday and offers the following services:
- Authentication & Warranty Checks
- OPPO Care Product
- Repair Tracking
- Software Updates
- UV Protection film installation (Free)
- Dedicated Contact Centre 0800601171(Toll Free)
- Original Spare Parts
- Send-in Repair Service10% discount on phone repairs & accessories during OPPO customer appreciation week (Monthly)
The opening of the shop reaffirms the importance of the Kenyan market to OPPO’s global strategy as it takes a customer-centric approach to deliver top-quality service to its consumers.
For the next week, customers who visit the new customer experience shop shall receive amazing gifts from OPPO as the brand continues to appreciate its customers for their support.
