Share this
Leading retail chain Carrefour has launched a self-checkout service in its Nairobi Westgate Mall store. According to Christophe Orcet, Regional Director – East Africa, Majid Al Futtaim Retail, “The self-checkout service underlines our ongoing commitment to creating seamless shopping experiences for all our customers through adopting global best practices and solutions. The innovative service will allow customers greater freedom, control and convenience while shopping.”
The self-checkout service allows customers to shop and complete purchases without the assistance of cashiers at the cash counter, saving time and avoiding inconveniences caused by long queues.
Orcet notes that “The innovative service will allow customers greater freedom, control and convenience while shopping.”
To access the service, customers can click ‘Start’ on the self-checkout counter’s digital screen, scan their items using the barcode reader and complete the purchase by tapping on ‘Finish & Pay’.
According to the Grand View Research report of 2019, the demand for self-checkout systems is expected to increase with a Compound Annual Growth Rate (CAGR) of 13.3 per cent in marketplace value between 2020 and 2027.
The self-checkout lane accepts cashless payment options including Mpesa, debit or credit cards, and MyCLUB loyalty points for even greater flexibility.
After a successful pilot, Carrefour plans to roll out a new service for customers who are shopping for fewer than 15 items.
This service is expected to be implemented in all of Carrefour’s stores throughout the country. Currently, the retailer operates 19 stores in Kenya, with 15 located in Nairobi and two in both Kisumu and Mombasa.
The demand for self-checkout systems is predicted to rise, with a Compound Annual Growth Rate (CAGR) of 13.3% in marketplace value between 2020 and 2027, according to a 2019 Grand View Research report.
In response to changing customer preferences, Carrefour is committed to being a leader in the Kenyan retail industry by observing, analyzing, and driving trends.
